Shipping and Returns

Can I return a product if I am not happy with it?

For any unwanted goods Antistat offers a 28-day return policy*.

To return a product under this policy you should either:

Email Antistat at store@antistat.co.uk

Telephone Customer Care on +44 (0)1473 836 200

Write to Antistat at the following address: Antistat, Integrity House, Easlea Road, Bury St Edmunds, Suffolk, IP32 7BY, UK

Upon contacting us a Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the goods are returned. No markings should be made on the product or product packaging.**

You should also return a valid proof of purchase and the returned product must be complete and in ‘as new’ condition with original packaging. Antistat must receive all returns within 28 days of the returns number being issued and any goods received after that period will be dealt with on an individual basis.

When returning goods, please take all reasonable care to ensure that all items are suitably packaged and the goods are protected when being returned ***. We do ask that you should also request a proof of despatch. In the event of goods being returned without a previously allocated Return Number the processing of any claim is likely to be delayed.

Unwanted Goods under Distance Selling Regulations

The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care should be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned to Antistat. Customers whose transactions are covered by the Distance Selling Regulations, the seven-day cooling off period is inclusive within our 28 day returns policy.

What happens if my item(s) go faulty?

If you experience any defect in your goods which under normal use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Antistat either by repair or replacement or refund.

These goods or the defective parts should be returned together with a valid proof of purchase and wherever possible the original packaging. To return a product under this policy you should:

Email Antistat at store@antistat.co.uk

Telephone Customer Care on +44 (0)1473 836 200

Write to Antistat at the following address: Antistat, Integrity House, Easlea Road, Bury St Edmunds, Suffolk, IP32 7BY, UK

Please Note: Antistat reserve the right to inspect at the Distribution Centre in Bury St Edmunds any goods returned prior to issuing credit.

Antistat Overseas Delivery Services

All rates are in £ sterling and for pre-paid consignments from the UK.
Extended liability is available at a charge of 1% of the goods’ value – please call for more details.
All consignments are carried under the “Terms & Conditions of Carriage” of the courier, a copy of which is available on request.
All rates are quoted excluding VAT, which will be applied where appropriate.
Transit times to certain destinations may be affected by delays in Customs clearance.

Please Note:

* Certain product categories by their nature are exempt from the 28-day return policy; see a full list of exempt products here or please contact our sales department on +44 (0)1473 836 200.

** Antistat will not accept the return under the 28-day return policy of any goods that have had their manufacturers/suppliers warranty or registration invoked. Antistat will deem such registration by the customer as acceptance of the Goods. Where unwanted goods are returned to Antistat after the expiry of the 28-day return period but within a reasonable period of time Antistat reserves the right to levy a handling charge. A charge of 20% of the invoice value of the goods returned, with a minimum charge of £10 will be levied on goods, which are not defective.

*** The customer must bear all the costs of returning any unwanted goods to Antistat and provide proof of delivery. Antistat reserve the right to recover reasonable direct costs where the collection of goods from a customer has been requested. Antistat reserves the right not to accept the return of unwanted, non-defective goods after the 28 day period.